Technologies

CST Suisse‘s area of expertise provides the client with the necessary skills to take full advantage of technology functions and innovation and thus focus only on income generating activities.

Our Competence Centre provides the following services:

  • Remote System Administration (Help desk and Level 2 support)
  • development services
  • Transaction Performance Optimization  & Continuous improvement
  • project implementation
  • system upgrade
  • advanced system & Business Process Monitoring & Reporting

With thousands of tickets handled through of a well-established help desk system, our Competence Centre maintains and manages different environments for several domestic and international customers on heterogeneous platforms and integrates business processes of large companies and corporate groups in various product industries.

EIM AREA

EIM Technology Support provides access to remote/on-site assistance for systems-related issues. The Active Support service includes access to telephone/on-site support, which guarantees technical support for system-related issues of IBM FileNet production systems.

SAP AREA

In regards to SAP, Basis Administration Services are organized into modular components, from basic to advanced services. These outsourced services cover our customers’ wide range of requirements within the SAP Basic area.

Moreover, CST Suisse has an extensive experience of SAP Netweaver powered by SAP HANA, an open platform that offers a complete set of technologies to run business-critical applications and integrate people, processes and information.

We have solid competences on A2A and B2B integration, from monitoring to the most logistically (multicompany, multisite) and technologically advanced and complex scenarios.

We have a team that is entirely committed to SAP data security; this team builds comprehensive solutions for GRC, Identity Management, encryption (RSA) and SOX conformity.

Lastly, we support the entire applications life cycle thanks to our firm grasp of advanced scenarios of SAP Solution Manager: monitoring, change request management, and service desk, to mention a few.

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