Content & Business Process Management

Enterprise Information Management combines Enterprise Content Management (ECM), Business Process Management (BPM), Customer Experience Management (CEM), and Business Intelligence (BI) and uses their different approaches to their full potential to manage company’s information.

CST Suisse offers document management solutions and services by taking advantage of a set of methods and technologies that help the capture, management, storage, safety and publishing of contents and documents related to business processes and supplied services.

These tools optimize unstructured information management; these information represent 85% of the growth of new data, mainly generated by emails, documents, images, videos and audios, anywhere they are.

We take charge of all the steps of document-related processes, from collecting documents to scanning, indexing, storing and, whenever needed, digitalizing them.

Thanks to the competences we gained by managing many different national and international company processes, CST Suisse is among the top experts in Business Process Management.

Our BPR consultants analyze the company’s products/services, observe the current situation, compare it with market standards (benchmarks, competitors, etc.) and redesign the future situation in order to optimize quality, reduce times and cut costs down.

Moreover, our Competence Center embeds all the competences into one division and supplies application maintenance services within software and systems areas, guaranteeing the level of services jointly agreed with the customer.

Our winning feature is the long-standing experience gained by our process consultants and technology experts, and by working on industry-leading platforms such as IBM FileNet, IBM Websphere (IBM Business Process Management, Worklight), IBM Collaboration Solution (IBM Connections).